We have confirmed that the issue has been resolved and that all systems are 100% operational.
Posted Jun 08, 2024 - 18:33 UTC
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Jun 08, 2024 - 18:23 UTC
Identified
Our engineers have identified the issue as being caused by a critical services hosting component failure and are now moving affected services to another component.
Posted Jun 08, 2024 - 18:16 UTC
Update
We are continuing to investigate this issue.
Posted Jun 08, 2024 - 18:07 UTC
Investigating
GoTo Contact Center - Agent experience, Goto Admin and Analytics
We are actively investigating reports that some GoTo Connect, GoTo Connect API , GoTo Contact Center customers may be unable to load the Agent Experience, admin portal or gotoadmin voice section or the Analytics portal.
Our engineers are working to identify the issue and will provide another update shortly.
Posted Jun 08, 2024 - 17:59 UTC
This incident affected: Contact Center (Contact Center) and Administration Portal.