GoTo Connect Status
All Systems Operational

About This Site

Welcome to the GoTo status page for GoTo Connect. Any known issues affecting these products will be tracked on this page. Potential service interruptions may vary from customer to customer depending on the systems or services impacted.

Please reach out to our Customer Support team at https://support.goto.com/ if you have questions or need additional assistance.

VoIP Calls Operational
Deskphones Operational
GoToConnect Web Operational
GoToConnect Mobile Operational
PSTN Calls Operational
Inbound Operational
Outbound Operational
Messaging Operational
SMS Operational
Chat Operational
Meetings Operational
Fax Operational
Contact Center Operational
Administration Portal Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Sep 24, 2023

No incidents reported today.

Sep 23, 2023

No incidents reported.

Sep 22, 2023

No incidents reported.

Sep 21, 2023

No incidents reported.

Sep 20, 2023

No incidents reported.

Sep 19, 2023

No incidents reported.

Sep 18, 2023
GoTo Connect - Audio Quality Issues
Resolved - We have confirmed that the issue has been resolved and all systems are 100% operational at this time.

We will conduct an internal investigation of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
Sep 18, 21:25 UTC
Monitoring - Our engineers have mitigated the issue and we are confirming that all services are functional.

We will continue monitoring the situation and provide a final update shortly.
Sep 18, 20:37 UTC
Update - Our engineers have identified the issue as being caused by an ongoing incident with one of our underlying third-party service providers who are actively working towards a resolution.

We will provide another update as soon as they become available.
Sep 18, 20:16 UTC
Update - Our engineers continue working towards a resolution and will provide another update shortly.
Sep 18, 19:06 UTC
Identified - Our engineers have identified the issue and are now actively working towards a resolution.

We will provide another update shortly.
Sep 18, 17:55 UTC
GoTo Connect - Audio Quality Issues
Resolved - We have confirmed that the issue has been resolved and all systems are 100% operational at this time.

We will conduct an internal investigation of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
Sep 18, 17:23 UTC
Monitoring - Our engineers have corrected the issue and we are confirming that all services are functional.

We will continue monitoring the situation and provide a final update shortly.
Sep 18, 17:13 UTC
Identified - Our engineers have identified the issue and are now actively working towards a resolution.

We will provide another update shortly.
Sep 18, 17:13 UTC
Update - We are continuing to investigate this issue.
Sep 18, 16:55 UTC
Investigating - We are actively investigating reports that some GoTo Connect customers may be experiencing audio quality issues.

Our engineers are working to identify the issue and will provide another update shortly.
Sep 18, 16:46 UTC
Sep 17, 2023

No incidents reported.

Sep 16, 2023

No incidents reported.

Sep 15, 2023

No incidents reported.

Sep 14, 2023

No incidents reported.

Sep 13, 2023

No incidents reported.

Sep 12, 2023

No incidents reported.

Sep 11, 2023

No incidents reported.

Sep 10, 2023

No incidents reported.

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