tag:status.gotoconnect.com,2005:/historyGoToConnect Status - Incident History2024-03-28T12:51:21ZGoToConnecttag:status.gotoconnect.com,2005:Incident/203848932024-04-06T06:00:00Z2024-03-28T05:05:19ZGoTo Connect - Maintenance<p><strong>THIS IS A SCHEDULED EVENT Apr <var data-var='date'>6</var>, <var data-var='time'>06:00</var> - <var data-var='time'>08:00</var> UTC</strong></p><p><small>Mar <var data-var='date'>28</var>, <var data-var='time'>05:05</var> UTC</small><br><strong>Scheduled</strong> - As part of our commitment to provide exceptional service and reliability to our customers, GoTo Connect will be conducting service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.<br /><br /><b>Date and Time:</b> April 6th, 2024, 6:00 AM UTC to 8:00 AM UTC<br /><br /><b>Purpose:</b> This maintenance is to ensure and maintain system performance and stability.<br /><br /><b>Duration:</b> All maintenance will be performed within the 2-hour maintenance window.<br /><br /><b>What to expect:</b> During the maintenance window, GoTo Connect customers will experience 2 hours of unavailability for purchasing activities (adding seats, modifying subscriptions), downloading invoices, and processing quotes.<br /><br />We would like to thank you for your patience and understanding during this time.</p>tag:status.gotoconnect.com,2005:Incident/201005902024-03-23T08:00:57Z2024-03-23T08:00:57ZGoTo Connect - Maintenance<p><small>Mar <var data-var='date'>23</var>, <var data-var='time'>08:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>23</var>, <var data-var='time'>06:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>20:31</var> UTC</small><br><strong>Scheduled</strong> - As part of our commitment to provide exceptional service and reliability to our customers, GoTo Connect will be conducting service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.<br /><br /><b>Date and Time:</b> March 23, 2024, 6:00 AM UTC to 8:00 AM UTC<br /><br /><b>Purpose:</b> This maintenance is to ensure and maintain system performance and stability.<br /><br /><b>Duration:</b> All maintenance will be performed within the 2-hour maintenance window.<br /><br /><b>What to expect:</b> During the maintenance window, GoTo Connect customers will experience 2 hours of unavailability for purchasing activities (adding seats, modifying subscriptions), downloading invoices, and processing quotes.<br /><br />We would like to thank you for your patience and understanding during this time.</p>tag:status.gotoconnect.com,2005:Incident/202669932024-03-15T13:38:27Z2024-03-15T13:38:27ZGoTo Connect - Issues loading Contact Center.<p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>13:38</var> UTC</small><br><strong>Resolved</strong> - We have confirmed that the issue has been resolved and all systems are 100% operational at this time.<br /><br />We will conduct an internal investigation of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>13:35</var> UTC</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>13:32</var> UTC</small><br><strong>Monitoring</strong> - Our engineers have corrected the issue and we are confirming that all services are functional.<br /><br />We will continue to monitor the situation and will provide a final update shortly.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>13:06</var> UTC</small><br><strong>Identified</strong> - Our engineers have identified the issue and are now actively working towards a resolution.<br /><br />We will provide another update shortly.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>13:03</var> UTC</small><br><strong>Investigating</strong> - We are actively investigating reports that GoToConnect customers may be experiencing issues when trying to access Contact Center<br /><br />Our engineers are working to identify the issue and will provide another update shortly.</p>tag:status.gotoconnect.com,2005:Incident/201120132024-02-29T19:00:39Z2024-02-29T19:00:58ZGoTo Connect - Marketing site unreachable<p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>19:00</var> UTC</small><br><strong>Resolved</strong> - From Feb 29, 18:10 UTC until Feb 29, 18:23 UTC, a subset of GoTo Connect customers may have experienced difficulties in accessing the marketing site. Immediately after the root cause of the issue was discovered, it was promptly fixed.<br /><br />We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time.<br /><br />We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.</p>tag:status.gotoconnect.com,2005:Incident/200943322024-02-28T07:01:10Z2024-02-28T07:01:10ZGoTo Connect - Issues loading Contact Center.<p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>07:01</var> UTC</small><br><strong>Resolved</strong> - We have confirmed that the issue has been resolved and all systems are 100% operational at this time.<br /><br />We will conduct an internal investigation of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.</p><p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>06:46</var> UTC</small><br><strong>Monitoring</strong> - Our engineers have corrected the issue and we are confirming that all services are functional.<br /><br />We will continue to monitor the situation and will provide a final update shortly.</p><p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>06:21</var> UTC</small><br><strong>Identified</strong> - Our engineers have identified the issue and are now actively working towards a resolution.<br /><br />We will provide another update shortly.</p><p><small>Feb <var data-var='date'>28</var>, <var data-var='time'>06:09</var> UTC</small><br><strong>Investigating</strong> - We are actively investigating reports that GoToConnect customers may be experiencing issues when trying to access Contact Center<br /><br />Our engineers are working to identify the issue and will provide another update shortly.</p>tag:status.gotoconnect.com,2005:Incident/199321192024-02-07T18:40:54Z2024-02-07T18:40:54ZGoTo Connect - Outbound calls failure<p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>18:40</var> UTC</small><br><strong>Resolved</strong> - We have confirmed that the issue has been resolved and all systems are 100% operational at this time.<br /><br />We will conduct an internal investigation of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.</p><p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>17:39</var> UTC</small><br><strong>Monitoring</strong> - Our engineers have confirmed that all services are functional.<br /><br />We will continue monitoring the situation and provide a final update shortly.</p><p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>16:49</var> UTC</small><br><strong>Investigating</strong> - We are actively investigating reports that some GoTo Connect customers may be experiencing outbound call failure.<br /><br />Our engineers are working to identify the issue and will provide another update shortly.</p>tag:status.gotoconnect.com,2005:Incident/199242792024-02-06T20:45:53Z2024-02-06T20:45:53ZIssues establishing calls<p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>20:45</var> UTC</small><br><strong>Resolved</strong> - We have confirmed that the issue has been resolved and that all systems are 100% operational.<br /><br />We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.</p><p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>20:15</var> UTC</small><br><strong>Monitoring</strong> - Our engineers have corrected the issue that appeared for some Contact Center customers and we are confirming that all services are functional.<br /><br />We will continue monitoring the situation and provide a final update shortly.</p><p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>19:47</var> UTC</small><br><strong>Identified</strong> - The team is investigating potential side effects of this incident to a subset of Contact Center customers.</p><p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>19:34</var> UTC</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>19:18</var> UTC</small><br><strong>Monitoring</strong> - Our engineers have corrected the issue and we are confirming that all services are functional.<br /><br />We will continue monitoring the situation and provide a final update shortly.</p><p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>19:01</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating an issue where a subset of our customers are unable to make or receive calls. Our engineers are working on the issue. <br /><br />Another update will be sent shortly.</p>tag:status.gotoconnect.com,2005:Incident/198674062024-01-30T16:33:56Z2024-01-30T16:33:56ZGoTo Connect Meetings - Unable to start or join Meetings<p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>16:33</var> UTC</small><br><strong>Resolved</strong> - We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time.<br /><br />We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.</p><p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>15:42</var> UTC</small><br><strong>Monitoring</strong> - Our engineers have corrected the issue and we are confirming that all services are functional.<br /><br />We will continue to monitor the situation and will provide a final update shortly.</p><p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>15:40</var> UTC</small><br><strong>Update</strong> - This incident may also impact some customers ability to authenticate to the GoToConnect softphone.<br /><br />We are continuing to work on resolving this issue.</p><p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>15:23</var> UTC</small><br><strong>Identified</strong> - Our engineers believe to have identified the issue and are now actively working towards a resolution.<br /><br />We will provide another update shortly.</p><p><small>Jan <var data-var='date'>30</var>, <var data-var='time'>14:55</var> UTC</small><br><strong>Investigating</strong> - We are actively investigating reports that GoTo Connect Meetings customers may be experiencing issues when trying to start or join sessions.<br /><br />Our engineers are working to resolve the issue and will provide another update shortly.</p>tag:status.gotoconnect.com,2005:Incident/198385712024-01-26T15:33:05Z2024-01-26T15:33:05ZGoTo Connect - Messaging and Meetings impacted<p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>15:33</var> UTC</small><br><strong>Resolved</strong> - We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time.<br /><br />We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.</p><p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>15:29</var> UTC</small><br><strong>Monitoring</strong> - Our engineers have corrected the issue and we are confirming that all services are functional.<br /><br />We will continue to monitor the situation and will provide a final update shortly.</p><p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>15:29</var> UTC</small><br><strong>Identified</strong> - Our engineers believe to have identified the issue and are now actively working towards a resolution.<br /><br />We will provide another update shortly.</p><p><small>Jan <var data-var='date'>26</var>, <var data-var='time'>15:29</var> UTC</small><br><strong>Investigating</strong> - We are actively investigating reports that some GoTo Connect customers may be experiencing issues with Messaging and Meetings features.<br /><br />Our engineers are working to resolve the issue and will provide another update shortly.</p>tag:status.gotoconnect.com,2005:Incident/194721612023-12-18T16:53:52Z2023-12-18T16:54:07ZGoTo Connect Marketing Site Down<p><small>Dec <var data-var='date'>18</var>, <var data-var='time'>16:53</var> UTC</small><br><strong>Resolved</strong> - From Dec 18, 16:05 UTC until Dec 18, 16:21 UTC, a subset of GoTo Connect customers may have experienced an error while trying to access GoTo Connect marketing site. Immediately after the root cause of the issue was discovered, it was promptly fixed.<br /><br />We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time.<br /><br />We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.</p>tag:status.gotoconnect.com,2005:Incident/193862072023-12-09T14:30:00Z2023-12-09T15:02:29ZGoTo Connect - Calls and SMS Failure<p><small>Dec <var data-var='date'> 9</var>, <var data-var='time'>14:30</var> UTC</small><br><strong>Resolved</strong> - On December 09, from 14:17 UTC until 14:38 UTC, a subset of GoTo Connect customers may have experienced failures with inbound and outbound calls and messaging. Immediately after the root cause of the issue was discovered, it was promptly fixed.<br /><br />We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time.<br /><br />We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.<br />No components were marked as affected by this incident.</p>tag:status.gotoconnect.com,2005:Incident/190835792023-11-10T11:58:05Z2023-11-10T11:58:05ZGoTo Connect - Call failures in UK and Germany<p><small>Nov <var data-var='date'>10</var>, <var data-var='time'>11:58</var> UTC</small><br><strong>Resolved</strong> - We have confirmed that the issue has been resolved and all systems are 100% operational at this time.<br /><br />We will conduct an internal investigation of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence</p><p><small>Nov <var data-var='date'>10</var>, <var data-var='time'>11:52</var> UTC</small><br><strong>Monitoring</strong> - Our engineers have corrected the issue and we are confirming that all services are functional.<br /><br />We will continue monitoring the situation and provide a final update shortly.</p><p><small>Nov <var data-var='date'>10</var>, <var data-var='time'>11:47</var> UTC</small><br><strong>Identified</strong> - Our engineers have identified the issue and are now actively working towards a resolution.<br /><br />We will provide another update shortly.</p><p><small>Nov <var data-var='date'>10</var>, <var data-var='time'>11:40</var> UTC</small><br><strong>Investigating</strong> - We are actively investigating reports that some GoTo Connect customers from Germany and UK region may be experiencing call failures where they are unable to make or receive calls.<br /><br />Our engineers are working to identify the issue and will provide another update shortly.</p>tag:status.gotoconnect.com,2005:Incident/190746932023-11-09T17:17:00Z2023-11-09T17:17:00ZGoTo App - Meetings not loading<p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>17:17</var> UTC</small><br><strong>Resolved</strong> - We have confirmed that the issue has been resolved and all systems are 100% operational at this time.<br /><br />We will conduct an internal investigation of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.</p><p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>16:46</var> UTC</small><br><strong>Monitoring</strong> - Our engineers have corrected the issue and we are confirming that all services are functional.<br /><br />We will continue monitoring the situation and provide a final update shortly.</p><p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>16:31</var> UTC</small><br><strong>Update</strong> - Our engineers have identified the issue and are now actively working towards a resolution.<br /><br />We will provide another update shortly.</p><p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>16:30</var> UTC</small><br><strong>Identified</strong> - Our engineers have identified the issue and are actively working towards a resolution.<br /><br />We will provide another update as soon as they become available.</p><p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>15:47</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Nov <var data-var='date'> 9</var>, <var data-var='time'>15:31</var> UTC</small><br><strong>Investigating</strong> - We are actively investigating reports of GoTo App not able to load the meeting experience as well as slowness on launching the application.<br /><br />Our engineers are working to identify the issue and will provide another update shortly.</p>tag:status.gotoconnect.com,2005:Incident/186259672023-10-28T07:54:23Z2023-10-28T07:54:23ZGoTo Connect - Maintenance<p><small>Oct <var data-var='date'>28</var>, <var data-var='time'>07:54</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>28</var>, <var data-var='time'>05:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Sep <var data-var='date'>27</var>, <var data-var='time'>21:26</var> UTC</small><br><strong>Scheduled</strong> - As part of our commitment to provide exceptional service and reliability to our customers, GoTo Connect will be conducting service maintenance on the following date and time listed below. Our team will be taking all appropriate actions to minimize service interruptions during this event.<br /><br /><b>Date and Time:</b> October 28, 2023, 5:00 AM UTC to 7:00 AM UTC<br /><br /><b>Purpose:</b> This maintenance is to ensure and maintain system performance and stability.<br /><br /><b>Duration:</b> All maintenance will be performed within the 2-hour maintenance window.<br /><br /><b>What to expect:</b> During the maintenance window, GoTo Connect customers will experience a 2-hour period of unavailability for purchasing activities (add seats, modify subscriptions), download invoices and process quotes.<br /><br />We would like to thank you for your patience and understanding during this time period.</p>tag:status.gotoconnect.com,2005:Incident/189003822023-10-23T14:57:37Z2023-10-23T15:00:33ZGoTo Connect - Outbound SMS Failure<p><small>Oct <var data-var='date'>23</var>, <var data-var='time'>14:57</var> UTC</small><br><strong>Resolved</strong> - On October 23, from 14:32 UTC until 14:47 UTC, a subset of GoTo Connect customers may have experienced failures with outbound SMS. Immediately after the root cause of the issue was discovered, it was promptly fixed.<br /><br />We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time.<br /><br />We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.</p>tag:status.gotoconnect.com,2005:Incident/186682622023-10-02T18:01:37Z2023-10-02T18:01:37ZGoTo Connect - Intermittent issues with VoIP calls<p><small>Oct <var data-var='date'> 2</var>, <var data-var='time'>18:01</var> UTC</small><br><strong>Resolved</strong> - We have confirmed that the issue has been resolved and all systems are 100% operational at this time.<br /><br />We will conduct an internal investigation of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.</p><p><small>Oct <var data-var='date'> 2</var>, <var data-var='time'>16:59</var> UTC</small><br><strong>Monitoring</strong> - Our engineers have corrected the issue and we are confirming that all services are functional.<br /><br />We will continue monitoring the situation and provide a final update shortly.</p><p><small>Oct <var data-var='date'> 2</var>, <var data-var='time'>16:40</var> UTC</small><br><strong>Identified</strong> - Our engineers have identified the issue and are now actively working towards a resolution.<br /><br />We will provide another update shortly.</p><p><small>Oct <var data-var='date'> 2</var>, <var data-var='time'>16:38</var> UTC</small><br><strong>Investigating</strong> - We are actively investigating reports that some GoTo Connect customers may be experiencing intermittent issues with VoIP calls.<br /><br />Our engineers are working to identify the issue and will provide another update shortly.</p>tag:status.gotoconnect.com,2005:Incident/186435592023-09-29T15:30:00Z2023-09-29T15:26:44ZGoTo Connect - VOIP calls failing intermittently<p><small>Sep <var data-var='date'>29</var>, <var data-var='time'>15:30</var> UTC</small><br><strong>Resolved</strong> - From Sep 29, 14:52 UTC until Sep 29, 15:08 UTC, a subset of GoTo Connect customers may have experienced issues with establishing calls. Immediately after the root cause of the issue was discovered, it was promptly fixed.<br /><br />We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time.<br /><br />We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.</p>tag:status.gotoconnect.com,2005:Incident/186351072023-09-28T20:42:47Z2023-09-28T20:42:47ZGoToConnect - Outbound SMS being flagged as Spam<p><small>Sep <var data-var='date'>28</var>, <var data-var='time'>20:42</var> UTC</small><br><strong>Resolved</strong> - We have confirmed that the issue has been resolved and that all systems are 100% operational.<br /><br />We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.</p><p><small>Sep <var data-var='date'>28</var>, <var data-var='time'>20:23</var> UTC</small><br><strong>Monitoring</strong> - Our underlying third-party peer provider has been advised by their vendor that they are observing expected network behavior and we are also seeing improvements.<br /><br />We will continue monitoring the situation and provide a final update shortly.</p><p><small>Sep <var data-var='date'>28</var>, <var data-var='time'>19:46</var> UTC</small><br><strong>Update</strong> - Our underlying third-party peer provider has identified the issue as being caused by an industry-wide incident affecting multiple upstream providers.<br /><br />We will provide another update as soon as they become available.</p><p><small>Sep <var data-var='date'>28</var>, <var data-var='time'>19:17</var> UTC</small><br><strong>Identified</strong> - Our engineers have identified the issue as being caused by one of our underlying third-party service providers, and we are actively working in conjunction with them towards a resolution.<br /><br />We will provide another update as soon as they become available.</p><p><small>Sep <var data-var='date'>28</var>, <var data-var='time'>19:03</var> UTC</small><br><strong>Investigating</strong> - We are actively investigating reports that some GoTo Connect customers may be experiencing issues where outgoing SMS messages are being marked as spam.<br /><br />Our engineers are working to identify the issue and will provide another update shortly.</p>tag:status.gotoconnect.com,2005:Incident/185372222023-09-18T21:25:14Z2023-09-18T21:25:14ZGoTo Connect - Audio Quality Issues<p><small>Sep <var data-var='date'>18</var>, <var data-var='time'>21:25</var> UTC</small><br><strong>Resolved</strong> - We have confirmed that the issue has been resolved and all systems are 100% operational at this time.<br /><br />We will conduct an internal investigation of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.</p><p><small>Sep <var data-var='date'>18</var>, <var data-var='time'>20:37</var> UTC</small><br><strong>Monitoring</strong> - Our engineers have mitigated the issue and we are confirming that all services are functional.<br /><br />We will continue monitoring the situation and provide a final update shortly.</p><p><small>Sep <var data-var='date'>18</var>, <var data-var='time'>20:16</var> UTC</small><br><strong>Update</strong> - Our engineers have identified the issue as being caused by an ongoing incident with one of our underlying third-party service providers who are actively working towards a resolution.<br /><br />We will provide another update as soon as they become available.</p><p><small>Sep <var data-var='date'>18</var>, <var data-var='time'>19:06</var> UTC</small><br><strong>Update</strong> - Our engineers continue working towards a resolution and will provide another update shortly.</p><p><small>Sep <var data-var='date'>18</var>, <var data-var='time'>17:55</var> UTC</small><br><strong>Identified</strong> - Our engineers have identified the issue and are now actively working towards a resolution.<br /><br />We will provide another update shortly.</p>tag:status.gotoconnect.com,2005:Incident/185366752023-09-18T17:23:30Z2023-09-18T17:23:30ZGoTo Connect - Audio Quality Issues<p><small>Sep <var data-var='date'>18</var>, <var data-var='time'>17:23</var> UTC</small><br><strong>Resolved</strong> - We have confirmed that the issue has been resolved and all systems are 100% operational at this time.<br /><br />We will conduct an internal investigation of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.</p><p><small>Sep <var data-var='date'>18</var>, <var data-var='time'>17:13</var> UTC</small><br><strong>Monitoring</strong> - Our engineers have corrected the issue and we are confirming that all services are functional.<br /><br />We will continue monitoring the situation and provide a final update shortly.</p><p><small>Sep <var data-var='date'>18</var>, <var data-var='time'>17:13</var> UTC</small><br><strong>Identified</strong> - Our engineers have identified the issue and are now actively working towards a resolution.<br /><br />We will provide another update shortly.</p><p><small>Sep <var data-var='date'>18</var>, <var data-var='time'>16:55</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Sep <var data-var='date'>18</var>, <var data-var='time'>16:46</var> UTC</small><br><strong>Investigating</strong> - We are actively investigating reports that some GoTo Connect customers may be experiencing audio quality issues.<br /><br />Our engineers are working to identify the issue and will provide another update shortly.</p>tag:status.gotoconnect.com,2005:Incident/181527002023-08-15T14:49:28Z2023-08-15T14:49:28ZGoTo Connect - Issues with call ringing<p><small>Aug <var data-var='date'>15</var>, <var data-var='time'>14:49</var> UTC</small><br><strong>Resolved</strong> - We have confirmed that the issue has been resolved and all systems are 100% operational at this time.<br /><br />We will conduct an internal investigation of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.</p><p><small>Aug <var data-var='date'>15</var>, <var data-var='time'>14:37</var> UTC</small><br><strong>Monitoring</strong> - Our engineers have corrected the issue and we are confirming that all services are functional.<br /><br />We will continue monitoring the situation and provide a final update shortly.</p><p><small>Aug <var data-var='date'>15</var>, <var data-var='time'>14:27</var> UTC</small><br><strong>Identified</strong> - Our engineers have identified the issue and are now actively working towards a resolution.<br /><br />We will provide another update shortly</p><p><small>Aug <var data-var='date'>15</var>, <var data-var='time'>14:13</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate the issue.</p><p><small>Aug <var data-var='date'>15</var>, <var data-var='time'>13:44</var> UTC</small><br><strong>Investigating</strong> - We are actively investigating reports that some GoTo Connect customers may be experiencing issues with persistently ringing calls on the desktop app, web version and phones even after they are being answered.<br /><br />Our engineers are working to identify the issue and will provide another update shortly.</p>tag:status.gotoconnect.com,2005:Incident/181367742023-08-14T03:16:01Z2023-08-14T03:16:01ZGoTo Connect - GoTo App Unable to make/receive calls<p><small>Aug <var data-var='date'>14</var>, <var data-var='time'>03:16</var> UTC</small><br><strong>Resolved</strong> - We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time.<br /><br />We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.</p><p><small>Aug <var data-var='date'>14</var>, <var data-var='time'>03:05</var> UTC</small><br><strong>Monitoring</strong> - Our engineers have corrected the issue and we are confirming that all services are functional.<br /><br />We will continue to monitor the situation and will provide a final update shortly.</p><p><small>Aug <var data-var='date'>14</var>, <var data-var='time'>02:50</var> UTC</small><br><strong>Identified</strong> - Our engineers have identified the issue to be caused by a database manipulation as part of a planned deployment. Engineers are now actively working toward a resolution.</p><p><small>Aug <var data-var='date'>14</var>, <var data-var='time'>02:34</var> UTC</small><br><strong>Investigating</strong> - We are actively investigating reports that some GoTo Connect customers may be experiencing issues while making and receiving calls through GoTo App<br /><br />Our engineers are working to identify the issue and will provide another update shortly.</p>tag:status.gotoconnect.com,2005:Incident/181094462023-08-10T21:19:26Z2023-08-10T21:19:26ZGoTo Connect - Unable to make/receive calls or to access the PBX Admin<p><small>Aug <var data-var='date'>10</var>, <var data-var='time'>21:19</var> UTC</small><br><strong>Resolved</strong> - We have confirmed that the issue has been resolved and that all systems are 100% operational.<br /><br />We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.</p><p><small>Aug <var data-var='date'>10</var>, <var data-var='time'>21:11</var> UTC</small><br><strong>Monitoring</strong> - Our engineers have corrected the issue and we are confirming that all services are functional.<br /><br />We will continue monitoring the situation and provide a final update shortly.</p><p><small>Aug <var data-var='date'>10</var>, <var data-var='time'>21:04</var> UTC</small><br><strong>Identified</strong> - Our engineers have identified the issue and are now actively working towards a resolution. Access to the PBX Admin has been restored.<br /><br />We will provide another update shortly.</p><p><small>Aug <var data-var='date'>10</var>, <var data-var='time'>20:48</var> UTC</small><br><strong>Investigating</strong> - We are actively investigating reports that some GoTo Connect customers may be experiencing issues while making and receiving calls or accessing the PBX Admin.<br /><br />Our engineers are working to identify the issue and will provide another update shortly.</p>tag:status.gotoconnect.com,2005:Incident/180902672023-08-09T01:37:42Z2023-08-09T01:37:42ZGoTo Connect - GoTo App and GoTo Admin not loading<p><small>Aug <var data-var='date'> 9</var>, <var data-var='time'>01:37</var> UTC</small><br><strong>Resolved</strong> - We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time.<br /><br />We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.</p><p><small>Aug <var data-var='date'> 9</var>, <var data-var='time'>01:04</var> UTC</small><br><strong>Monitoring</strong> - Our engineers have moved GoTo users to a different data center to mitigate the issue and we are confirming that all services are functional.<br /><br />We will continue monitoring the situation and provide a final update shortly.</p><p><small>Aug <var data-var='date'> 9</var>, <var data-var='time'>00:52</var> UTC</small><br><strong>Identified</strong> - Our engineers are still investigating the root cause. To mitigate the issue, we are now moving users to a different data center to minimize the impact on your service.</p><p><small>Aug <var data-var='date'> 9</var>, <var data-var='time'>00:35</var> UTC</small><br><strong>Investigating</strong> - We are actively investigating reports that some GoTo Connect APAC customers may be having difficulties while loading the GoTo App and GoTo admin.<br /><br />Our engineers are working to identify the issue and will provide another update shortly.</p>tag:status.gotoconnect.com,2005:Incident/180769782023-08-07T18:17:06Z2023-08-07T18:17:06ZGoTo Connect - One way audio inbound calls<p><small>Aug <var data-var='date'> 7</var>, <var data-var='time'>18:17</var> UTC</small><br><strong>Resolved</strong> - We have confirmed that the issue has been resolved and all systems are 100% operational at this time.<br /><br />We will conduct an internal investigation of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.</p><p><small>Aug <var data-var='date'> 7</var>, <var data-var='time'>18:02</var> UTC</small><br><strong>Monitoring</strong> - Our engineers have corrected the issue and we are confirming that all services are functional.<br /><br />We will continue monitoring the situation and provide a final update shortly.</p><p><small>Aug <var data-var='date'> 7</var>, <var data-var='time'>18:02</var> UTC</small><br><strong>Identified</strong> - Our engineers have identified the issue and are now actively working towards a resolution.<br /><br />We will provide another update shortly.</p><p><small>Aug <var data-var='date'> 7</var>, <var data-var='time'>17:27</var> UTC</small><br><strong>Investigating</strong> - We are actively investigating reports that some GoTo Connect customers may be experiencing one-way audio inbound calls.<br /><br />Our engineers are working to identify the issue and will provide another update shortly.</p>