We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time.
We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
Posted Aug 14, 2023 - 03:16 UTC
Monitoring
Our engineers have corrected the issue and we are confirming that all services are functional.
We will continue to monitor the situation and will provide a final update shortly.
Posted Aug 14, 2023 - 03:05 UTC
Identified
Our engineers have identified the issue to be caused by a database manipulation as part of a planned deployment. Engineers are now actively working toward a resolution.
Posted Aug 14, 2023 - 02:50 UTC
Investigating
We are actively investigating reports that some GoTo Connect customers may be experiencing issues while making and receiving calls through GoTo App
Our engineers are working to identify the issue and will provide another update shortly.
Posted Aug 14, 2023 - 02:34 UTC
This incident affected: VoIP Calls (GoToConnect Web, GoToConnect Mobile).