GoTo Connect - Inbound & outbound PSTN call failures
Incident Report for GoToConnect
Resolved
We have confirmed that the issue has been resolved and all systems are 100% operational at this time.

We will conduct an internal investigation of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
Posted May 01, 2023 - 16:07 UTC
Monitoring
Our engineers have corrected the issue and we are confirming that all services are functional.

We will continue to monitor the situation and will provide a final update shortly.
Posted May 01, 2023 - 16:03 UTC
Identified
Our engineers have identified that the issue is on the side of one of our underlying carriers and are now actively working towards a resolution.

We will provide another update shortly.
Posted May 01, 2023 - 15:43 UTC
Investigating
We are actively investigating reports that some GoTo Connect customers will be unable to connect to incoming and outgoing calls.

Our engineers are working to resolve the issue and will provide another update shortly.
Posted May 01, 2023 - 15:37 UTC
This incident affected: PSTN Calls (Inbound, Outbound) and VoIP Calls (Deskphones).
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