GoTo Connect - Audio Quality Issues
Incident Report for GoToConnect
Resolved
We have confirmed that the issue has been resolved and all systems are 100% operational at this time.

We will conduct an internal investigation of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
Posted Sep 18, 2023 - 17:23 UTC
Monitoring
Our engineers have corrected the issue and we are confirming that all services are functional.

We will continue monitoring the situation and provide a final update shortly.
Posted Sep 18, 2023 - 17:13 UTC
Identified
Our engineers have identified the issue and are now actively working towards a resolution.

We will provide another update shortly.
Posted Sep 18, 2023 - 17:13 UTC
Update
We are continuing to investigate this issue.
Posted Sep 18, 2023 - 16:55 UTC
Investigating
We are actively investigating reports that some GoTo Connect customers may be experiencing audio quality issues.

Our engineers are working to identify the issue and will provide another update shortly.
Posted Sep 18, 2023 - 16:46 UTC
This incident affected: PSTN Calls (Inbound, Outbound) and VoIP Calls (Deskphones, GoToConnect Web, GoToConnect Mobile).
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