GoTo Connect Meetings - Unable to start or join Meetings
Incident Report for GoToConnect
Resolved
We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time.

We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
Posted Jan 30, 2024 - 16:33 UTC
Monitoring
Our engineers have corrected the issue and we are confirming that all services are functional.

We will continue to monitor the situation and will provide a final update shortly.
Posted Jan 30, 2024 - 15:42 UTC
Update
This incident may also impact some customers ability to authenticate to the GoToConnect softphone.

We are continuing to work on resolving this issue.
Posted Jan 30, 2024 - 15:40 UTC
Identified
Our engineers believe to have identified the issue and are now actively working towards a resolution.

We will provide another update shortly.
Posted Jan 30, 2024 - 15:23 UTC
Investigating
We are actively investigating reports that GoTo Connect Meetings customers may be experiencing issues when trying to start or join sessions.

Our engineers are working to resolve the issue and will provide another update shortly.
Posted Jan 30, 2024 - 14:55 UTC
This incident affected: Meetings.
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