We have confirmed that the issue has been resolved and all systems are 100% operational at this time.
We will conduct an internal investigation of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence
Posted Nov 10, 2023 - 11:58 UTC
Monitoring
Our engineers have corrected the issue and we are confirming that all services are functional.
We will continue monitoring the situation and provide a final update shortly.
Posted Nov 10, 2023 - 11:52 UTC
Identified
Our engineers have identified the issue and are now actively working towards a resolution.
We will provide another update shortly.
Posted Nov 10, 2023 - 11:47 UTC
Investigating
We are actively investigating reports that some GoTo Connect customers from Germany and UK region may be experiencing call failures where they are unable to make or receive calls.
Our engineers are working to identify the issue and will provide another update shortly.
Posted Nov 10, 2023 - 11:40 UTC
This incident affected: PSTN Calls (Inbound, Outbound).