We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time.
We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.
Posted May 12, 2022 - 13:08 UTC
Monitoring
Our engineers have corrected the issue and we are confirming that all services are functional.
We will continue to monitor the situation and will provide a final update shortly.
Posted May 12, 2022 - 12:53 UTC
Identified
Our engineers believe to have identified the issue and are now actively working towards a resolution.
We will send another update soon.
Posted May 12, 2022 - 12:46 UTC
Investigating
We are actively investigating the reports that for a subset of GoToConnect users the supervisor page on GoTo app is not loading and agent experience is affected as well.
Our engineers are working to resolve the issue and We will provide the next update shortly.