We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time.
We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
Posted Mar 07, 2023 - 01:45 UTC
Monitoring
Our engineers have corrected the issue and we are confirming that all services are functional.
We will continue monitoring the situation and provide a final update shortly.
Posted Mar 06, 2023 - 22:12 UTC
Identified
Our engineers have identified the issue and are now actively working towards a resolution.
We will provide another update shortly.
Posted Mar 06, 2023 - 19:42 UTC
Investigating
We are actively investigating reports that some GoTo Connect customers may be having issues with making or receiving calls with GoTo Connect web or desktop.
Our engineers are working to identify the issue and will provide another update shortly.
Posted Mar 06, 2023 - 19:35 UTC
This incident affected: VoIP Calls (GoToConnect Web).