Issues establishing calls
Incident Report for GoToConnect
Resolved
We have confirmed that the issue has been resolved and that all systems are 100% operational.

We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
Posted Feb 06, 2024 - 20:45 UTC
Monitoring
Our engineers have corrected the issue that appeared for some Contact Center customers and we are confirming that all services are functional.

We will continue monitoring the situation and provide a final update shortly.
Posted Feb 06, 2024 - 20:15 UTC
Identified
The team is investigating potential side effects of this incident to a subset of Contact Center customers.
Posted Feb 06, 2024 - 19:47 UTC
Update
We are continuing to monitor for any further issues.
Posted Feb 06, 2024 - 19:34 UTC
Monitoring
Our engineers have corrected the issue and we are confirming that all services are functional.

We will continue monitoring the situation and provide a final update shortly.
Posted Feb 06, 2024 - 19:18 UTC
Investigating
We are currently investigating an issue where a subset of our customers are unable to make or receive calls. Our engineers are working on the issue.

Another update will be sent shortly.
Posted Feb 06, 2024 - 19:01 UTC
This incident affected: PSTN Calls (Inbound, Outbound), VoIP Calls (Deskphones, GoToConnect Web, GoToConnect Mobile), and Contact Center.
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