GoToConnect - Intermittent issue loading GoTo App and Administration Portal.
Incident Report for GoToConnect
Resolved
We have confirmed that the issue has been resolved and all systems are 100% operational at this time.

We will conduct an internal investigation of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
Posted May 16, 2023 - 18:18 UTC
Monitoring
Our engineers have corrected the issue and we are confirming that all services are functional.

We will continue to monitor the situation and will provide a final update shortly.
Posted May 16, 2023 - 16:08 UTC
Identified
Our engineers have identified that the issue was at one of our indigenous services and are now actively working towards a resolution.

We will provide another update shortly.
Posted May 16, 2023 - 16:03 UTC
Investigating
We are actively investigating reports that some GoTo Connect customers will be seeing Intermittent issue loading GoTo App and Administration Portal.

Our engineers are working to resolve the issue and will provide another update shortly.
Posted May 16, 2023 - 15:40 UTC
This incident affected: VoIP Calls (GoToConnect Web, GoToConnect Mobile) and Contact Center, Administration Portal.
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