GoToConnect Status - GoTo Connect - Unable to Change Status and Pick-Up Calls

GoTo Connect - Unable to Change Status and Pick-Up Calls

Incident Report for GoToConnect

Resolved

We have confirmed that the issue has been resolved and all systems are 100% operational at this time.

We will conduct an internal investigation of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

Posted Nov 30, 2022 - 19:00 UTC

Monitoring

Our engineers have corrected the issue and we are confirming that all services are functional.

We will continue to monitor the situation and will provide a final update shortly.

Posted Nov 30, 2022 - 18:41 UTC

Identified

Our engineers believe to have identified the issue and are now actively working towards a resolution.

We will provide another update shortly.

Posted Nov 30, 2022 - 18:32 UTC

Investigating

We are actively investigating reports that some GoTo Connect customers may be unable to change their status and pick-up calls in the G2C App.

Our engineers are working to identify the issue and will provide another update shortly.

Posted Nov 30, 2022 - 18:28 UTC

This incident affected: PSTN Calls (Inbound) and VoIP Calls (GoToConnect Web, GoToConnect Mobile).