GoToConnect - Outbound DTMF PSTN calling
Incident Report for GoToConnect
We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time.

We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.
Posted Nov 19, 2021 - 15:57 UTC
Our engineers have corrected the issue and we are confirming that all services are functional.

We will continue to monitor the situation and will provide a final update shortly.
Posted Nov 19, 2021 - 15:50 UTC
Our engineers believe to have identified the issue and are now actively working towards a resolution.

We will provide another update shortly.
Posted Nov 19, 2021 - 15:46 UTC
We are currently investigating issues for a subset of GoToConnect customers not able to use DTMF tone on outbound calls to the PSTN.

Our engineers are working to resolve the issue and will provide another update shortly.
Posted Nov 19, 2021 - 15:09 UTC
This incident affected: PSTN Calls (Outbound).