We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time.
We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.
Posted Oct 20, 2022 - 15:49 UTC
Monitoring
Our engineers have corrected the issue and we are confirming that all services are functional.
We will continue to monitor the situation and will provide a final update shortly.
Posted Oct 20, 2022 - 15:40 UTC
Update
Our engineers believe to have identified the issue and are now actively working towards a resolution.
We will provide another update shortly.
Posted Oct 20, 2022 - 15:38 UTC
Identified
Our engineers are still actively working towards a resolution.
We will provide an update as soon as more information is available.
Posted Oct 20, 2022 - 15:33 UTC
Investigating
We are investigating reports of intermittent issues on making outbound calls and reports regarding audio quality on the GoToConnect application. We will share more information rapidly.