We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time.
We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
Posted Apr 04, 2023 - 18:07 UTC
Monitoring
Our upstream provider has mitigated their issue and we are currently monitoring the improvements that it has on our systems performance.
We will continue to monitor the situation and will provide a final update shortly.
Posted Apr 04, 2023 - 16:36 UTC
Update
We continue to monitor the status of our upstream service provider. As of now, there is no ETA.
We will provide another update as soon as they become available.
Posted Apr 04, 2023 - 15:35 UTC
Identified
Our engineers have identified the issue to be caused by an ongoing incident at our upstream service providers who are actively working towards a resolution.
We are actively monitoring their status page and will post updates as and when it is available.
Posted Apr 04, 2023 - 14:16 UTC
Investigating
We are actively investigating reports that some GoTo Connect customers using Android will be unable to get push notifications for incoming calls and messages.
Posted Apr 04, 2023 - 13:59 UTC
This incident affected: Messaging (SMS) and VoIP Calls (GoToConnect Mobile).