GoToConnect - Issues with inbound and Outbound calls for Brazil
Incident Report for GoToConnect
Resolved
We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time.

We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.
Posted Apr 09, 2022 - 21:06 UTC
Monitoring
Our engineers have confirmed with the third-party partner that all services are functional.

We will continue to monitor the situation and will provide a final update shortly.
Posted Apr 09, 2022 - 20:35 UTC
Update
The GoToConnect team is still monitoring the situation with the third-party partner since we have seen an improvement in inbound and outbound calls. We will provide further updates as the situation progresses.
Posted Apr 09, 2022 - 19:35 UTC
Update
The GoToConnect team is still monitoring the situation with the third-party partner and will provide further updates as the situation progresses.
Posted Apr 09, 2022 - 17:15 UTC
Identified
The GoToConnect team is monitoring an issue with third party partner which is impacting Inbound and Outbound calls for Brazil.

We are monitoring the situation and will provide further updates as the situation progresses.
Posted Apr 09, 2022 - 16:02 UTC
This incident affected: PSTN Calls (Inbound, Outbound).