GoTo Connect - Inbound PSTN call failures
Incident Report for GoToConnect
Resolved
We have confirmed that the issue has been resolved and all systems are 100% operational at this time.

We will conduct an internal investigation of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
Posted Oct 31, 2022 - 22:52 UTC
Update
Monitoring - Our engineers have corrected the issue and we are confirming that all services are functional.

We will continue to monitor the situation and will provide a final update shortly.
Posted Oct 31, 2022 - 22:36 UTC
Identified
Our engineers have identified that the issue is still ongoing on the side of one of our underlying carriers and continue working towards a resolution.
Posted Oct 31, 2022 - 22:20 UTC
Monitoring
Our engineers have corrected the issue and we are confirming that all services are functional.

We will continue to monitor the situation and will provide a final update shortly.
Posted Oct 31, 2022 - 21:23 UTC
Identified
Our engineers have identified that the issue is on the side of one of our underlying carriers and are now actively working towards a resolution.

We will provide another update shortly.
Posted Oct 31, 2022 - 21:04 UTC
Investigating
We are actively investigating reports that some GoTo Connect customers may be experiencing inbound PSTN call failures.

Our engineers are working to resolve the issue and will provide another update shortly.
Posted Oct 31, 2022 - 20:53 UTC
This incident affected: PSTN Calls (Inbound).
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