GoTo Connect - SMS not loading | Unable to add/edit/favorite contact | Contact search currently slow
Incident Report for GoToConnect
We have confirmed that the issue has been resolved and that all systems are 100% operational.

We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
Posted Feb 28, 2023 - 21:55 UTC
Our engineers have corrected the issue and we are confirming that all services are functional.

We will continue monitoring the situation and provide a final update shortly.
Posted Feb 28, 2023 - 03:51 UTC
Our engineers have identified the issue and are now actively working towards a resolution.

As workaround for calls, users can manually input the number or extension to transfer the call or start a call.

We will provide another update shortly.
Posted Feb 27, 2023 - 21:06 UTC
We are actively investigating reports that some GoTo Connect customers may be unable to load the SMS page, add/edit/favorite contacts. Contact searching is also slow.

Our engineers are working to identify the issue and will provide another update shortly.
Posted Feb 27, 2023 - 20:46 UTC
This incident affected: Messaging (SMS) and VoIP Calls (GoToConnect Web).