We have confirmed that the issue has been resolved and that all systems are 100% operational.
We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.
Posted Feb 28, 2023 - 21:55 UTC
Monitoring
Our engineers have corrected the issue and we are confirming that all services are functional.
We will continue monitoring the situation and provide a final update shortly.
Posted Feb 28, 2023 - 03:51 UTC
Identified
Our engineers have identified the issue and are now actively working towards a resolution.
As workaround for calls, users can manually input the number or extension to transfer the call or start a call.
We will provide another update shortly.
Posted Feb 27, 2023 - 21:06 UTC
Investigating
We are actively investigating reports that some GoTo Connect customers may be unable to load the SMS page, add/edit/favorite contacts. Contact searching is also slow.
Our engineers are working to identify the issue and will provide another update shortly.
Posted Feb 27, 2023 - 20:46 UTC
This incident affected: Messaging (SMS) and VoIP Calls (GoToConnect Web).