We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time.
Our upstream provider will conduct an internal investigation of this issue and make appropriate improvements to their systems to help prevent or minimize future recurrence.
Posted Sep 25, 2021 - 23:52 UTC
Monitoring
Our engineers have confirmed that our upstream provider has corrected the issue. We are confirming that all services are functional.
We will continue to monitor the situation and will provide a final update shortly.
Posted Sep 25, 2021 - 21:07 UTC
Update
Our engineers are still actively working on mitigating the impacts for our customers while we are waiting for the upstream provider to resolve their incident.
Posted Sep 25, 2021 - 20:47 UTC
Update
Our engineers are still actively working on mitigating the impacts for our customers while we are waiting for the upstream provider to resolve their incident.
Posted Sep 25, 2021 - 20:39 UTC
Identified
Our engineers have identified that the issue is related to an active outage from an upstream provider. We are now actively working on mitigating the impacts for our customers.
We will provide another update shortly.
Posted Sep 25, 2021 - 20:25 UTC
Investigating
We are currently investigating issues of GoToConnect customers not being able to receive calls from the PSTN.