GoToConnect - Softphone call failures
Incident Report for GoToConnect
From 11/5/2021, 02:13 UTC until 11/5/2021, 02:38 UTC, a subset of GoTo Connect customers may have experienced Softphone call failures.

We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time.

We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimise future recurrence
Posted Nov 05, 2021 - 03:42 UTC
This incident affected: VoIP Calls (GoToConnect Web, GoToConnect Mobile) and Contact Center.