We have confirmed that the issue has been resolved completely and all systems are 100% operational at this time.
We will conduct an internal investigation of this issue and make appropriate improvements to our systems to help prevent or minimize future recurrence.
Posted Apr 13, 2022 - 16:35 UTC
Monitoring
Our engineers have confirmed that our third party partner has corrected the issue and all services are functional.
We will continue to monitor the situation and will provide a final update shortly.
Posted Apr 13, 2022 - 15:37 UTC
Update
Our engineers continue to monitor the situation and will provide further updates as more information is available from our partner.
Posted Apr 13, 2022 - 15:15 UTC
Identified
Our engineers are currently working with the impacted service provider to help address and mitigate this situation.
We will provide another update shortly.
Posted Apr 13, 2022 - 14:15 UTC
Investigating
We are actively monitoring an issue with a third party partner which is impacting inbound calls for Canada.
We are monitoring the situation and will provide further updates as the situation progresses.